Grow your leadership and problem solving skills in a medical office. This course will improve your confidence and value so you can take charge of administrative responsibilities and protect your practice from risk.
The Patient Services Representative (PSR) Certification Program by Practice Management Institute (PMI) is crafted to meet the growing demands in healthcare for skilled, customer-service-oriented professionals at the front desk. Partnered with Washington County Community College (WCCC) and the Maine Community College System, PMI’s PSR curriculum delivers a standardized training pathway for new and existing front office employees.
A PSR serves as the face of a healthcare practice, shaping the patient experience from check-in to check-out. This role requires more than efficiency; it demands empathy and a customer-focused approach, which can directly impact patient retention, satisfaction, and practice profitability. PMI’s comprehensive curriculum is accessible nationwide and provides the foundational knowledge and advanced skills needed to excel in a medical front office role.
The PSR curriculum is divided into two tiers, designed to enhance both entry-level and seasoned front office professionals’ skills:
PSR Tier I: Foundation of Healthcare Basics
PSR Tier II: Advanced Competencies
Each module includes instructor-led lectures and practical exercises that reflect real-world scenarios. Upon completion, learners take an end-of-course assessment to validate their competency.
The PSR Certification Program is ideal for those already working in a healthcare setting or individuals seeking entry-level healthcare roles. While there are no strict prerequisites, participants should:
Whether for current employees needing skills enhancement or new hires seeking foundational training, the PSR Certification Program offers a structured path to becoming a vital asset to any healthcare practice.
Average salary for a
Patient Services Represenative in 2023
*Source: Bureau of Labor Statistics. Job salary will vary based on years of experience, location, practice, and number of certifications.
A Patient Services Representative (PSR) is a key member of a healthcare team responsible for welcoming patients, managing check-ins and check-outs, scheduling appointments, collecting patient information, and supporting overall patient satisfaction. They are the first point of contact for patients, making their role crucial for positive patient experiences.
This course is designed for individuals seeking to enter the healthcare field, current medical front office staff who want to improve their skills, and anyone interested in developing their customer service abilities within a medical setting
No prior healthcare experience is necessary. This course provides foundational skills for those new to the field, as well as advanced skills for current staff members.
This course is designed for individuals seeking to enter the healthcare field, current medical front office staff who want to improve their skills, and anyone interested in developing their customer service abilities within a medical setting.
Yes, students who successfully complete the course will earn a verifiable skills certificate from Practice Management Institute (PMI), signifying their competency as a Patient Services Representative.
Certification enhances your credibility, builds your confidence, and equips you with the skills necessary to provide a high standard of service in healthcare. It also opens up opportunities for career growth in healthcare administration and front office management.
Enrollment can be completed through Practice Management Institute’s website. Simply follow the enrollment link, fill out the registration form, and select your preferred course dates.